Privacy policy
Privacy Policy
Wilde Homes Fillings is a trading name of Wilde Homes Group Limited.
Company Number: 16880521
Registered Office: 4 Hillman Way, Ettington, Stratford-Upon-Avon, England, CV37 7SG
Email: Info@wildehomesfillings.co.uk
Last updated: 26 September 2026
1. Introduction
Wilde Homes Fillings, a trading name of Wilde Homes Group Limited, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with Wilde Homes Fillings.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
For the purposes of data protection legislation, the data controller responsible for your personal information is:
Wilde Homes Group Limited
Trading as Wilde Homes Fillings
Company Number: 16880521
Registered Office:
4 Hillman Way
Ettington
Stratford-Upon-Avon
England
CV37 7SG
Email: Info@wildehomesfillings.co.uk
3. Information We Collect
When you use our website or purchase from us, we may collect the following information:
Personal and Contact Information
This may include:
- Full name
- Email address
- Telephone number, where provided
- Billing address
- Delivery address
- Other contact information you provide to us
Order Information
This may include:
- Products ordered
- Bespoke measurements
- Product specifications
- Filling type and options selected
- Order number
- Order history
- Delivery information
- Returns or refund information
Payment Information
Payments made through our website are processed through our payment providers.
We may receive information such as:
- Payment confirmation
- Transaction details
- Payment method
- Partial payment information where applicable
We do not normally store complete payment card details ourselves.
Communications
If you contact us by email, through our website or by another method, we may keep records of your communications so that we can respond to your enquiry and maintain a record of our customer service interactions.
Website and Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Referring website
- General information about how you interact with our website
Some of this information may be collected using cookies and similar technologies.
4. How We Collect Your Information
We may collect information:
- When you place an order
- When you create or use an account
- When you contact us
- When you complete a form on our website
- When you subscribe to marketing communications
- When you browse or use our website
- Through cookies and similar technologies
- Through our payment, delivery and website service providers
5. How We Use Your Information
We may use your personal information for the following purposes:
Processing Your Orders
We use your information to:
- Process your order
- Manufacture your bespoke product
- Confirm your order
- Process payments
- Arrange delivery
- Provide order updates
- Handle cancellations, returns and refunds
- Provide customer support
Providing Customer Service
We may use your information to respond to questions, assist with measurements, discuss products and deal with any issues relating to your order.
Improving Our Website and Services
We may use information about how customers interact with our website to help us improve our products, website and customer experience.
Marketing
Where permitted by law and where appropriate consent has been provided, we may use your contact details to send you information about our products, offers and services.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
We will continue to send essential communications relating to orders where necessary.
Fraud and Security
We may process information to help protect our website, customers and business against fraud, misuse, security threats and other unlawful activity.
Legal Requirements
We may process or disclose personal information where necessary to comply with our legal obligations or to establish, exercise or defend legal claims.
6. Legal Basis for Processing
Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract
We need to use certain information to enter into and fulfil our contract with you, such as processing and delivering your order.
Legal Obligation
We may need to process information to comply with legal or regulatory requirements.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include improving our services, preventing fraud and managing our business.
Consent
Where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies.
Where processing is based on consent, you can withdraw your consent at any time.
7. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify, which provides the platform used to operate our online store
- Payment providers
- Delivery and courier companies
- Website and IT service providers
- Email and communication providers
- Analytics providers
- Professional advisers where necessary
- Government bodies, regulators or law enforcement where legally required
These organisations may process personal information on our behalf or, depending on the circumstances, act as independent controllers.
We only share information where there is a legitimate reason to do so.
8. Shopify
Our website is powered by Shopify.
Shopify provides the ecommerce platform that allows us to sell our products, process orders and operate our website.
Shopify may process personal information in connection with your use of our website and services.
You can read Shopify's privacy information through Shopify's own privacy resources.
9. Cookies
Our website uses cookies and similar technologies.
Cookies may be used to:
- Make our website function correctly
- Remember preferences
- Keep items in your basket
- Understand how visitors use our website
- Improve website performance
- Measure marketing and advertising effectiveness
Some cookies are necessary for the website to function, while others may require your consent.
For more information, please see our Cookie Policy.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we keep information will depend on factors such as:
- Whether you are an existing customer
- Whether we need the information to fulfil an order
- Legal and accounting requirements
- Tax requirements
- Resolving disputes
- Preventing fraud
- Maintaining business records
When information is no longer required, we will securely delete it or anonymise it where appropriate.
11. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
12. Your Data Protection Rights
Depending on the circumstances and subject to certain legal exceptions, you may have rights under UK data protection law, including:
Right of Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can ask us to correct inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you can ask us to delete your personal information.
Right to Restrict Processing
In certain circumstances, you can ask us to restrict how we use your information.
Right to Data Portability
In certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format.
Right to Object
You may have the right to object to certain types of processing, including some processing based on legitimate interests or direct marketing.
Right to Withdraw Consent
Where we rely on your consent to process your information, you can withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
13. How to Exercise Your Rights
If you would like to exercise any of your data protection rights, please contact us:
Email: Info@wildehomesfillings.co.uk
We may need to request additional information to verify your identity before responding to your request.
We will deal with valid requests within the timeframe required by applicable data protection law.
14. International Transfers
Some of the service providers we use may process or store personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
This may include using appropriate safeguards or transferring information to countries recognised as providing an adequate level of protection.
15. Children's Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information from children for the purpose of making purchases.
If you believe that a child has provided us with personal information, please contact us so that we can consider appropriate action.
16. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of websites operated by third parties.
We recommend reviewing the privacy policy of any third-party website you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
When we make changes, we will update the Last updated date at the top of this policy.
18. Complaints
If you have concerns about how we handle your personal information, please contact us first:
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
The ICO regulates data protection and privacy in the UK.
19. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
Wilde Homes Fillings
Trading name of Wilde Homes Group Limited
Company Number: 16880521
Registered Office:
4 Hillman Way
Ettington
Stratford-Upon-Avon
England
CV37 7SG
Email: Info@wildehomesfillings.co.uk
Last updated: 26 September 2026