Shipping policy

Shipping & Delivery Policy

Wilde Homes Fillings is a trading name of Wilde Homes Group Limited.

Company Number: 16880521
Registered Office: 4 Hillman Way, Ettington, Stratford-Upon-Avon, England, CV37 7SG
Email: Info@wildehomesfillings.co.uk

Last updated: 26 September 2026

1. Bespoke Products

All products sold by Wilde Homes Fillings are bespoke and made to order.

Because each product is manufactured specifically to the measurements and specifications provided by the customer, our orders require a production period before they can be dispatched.

2. Production Time

Our standard production time is approximately 10–14 working days from receipt of your order.

Working days are Monday to Friday and do not include weekends or UK public holidays.

The 10–14 working day timeframe relates to the manufacturing and preparation of your bespoke product and does not necessarily include the delivery time once your order has been dispatched.

We aim to process all orders as quickly as possible, but occasionally production may take longer due to circumstances outside our reasonable control.

3. Delivery

Once your bespoke product has been completed, it will be dispatched to the delivery address provided when placing your order.

Delivery times may vary depending on the delivery service being used and the destination.

Any applicable delivery charges will be shown during the checkout process before you complete your purchase.

Please ensure that your delivery address and contact details are correct before placing your order.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Wilde Homes Fillings cannot be held responsible for delays, additional delivery charges or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

If you realise that you have provided an incorrect delivery address, please contact us as soon as possible at:

Info@wildehomesfillings.co.uk

We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered production or been dispatched.

5. Delivery Delays

We aim to deliver your order within the estimated timeframe provided.

However, delivery times can occasionally be affected by circumstances outside our reasonable control, including:

Courier delays
Severe weather
Transport disruption
Industrial action
High demand
Public holidays
Unexpected production or supplier delays
Other events outside our reasonable control

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

6. Damaged Deliveries

Please inspect your order when it arrives.

If your package appears to have been damaged during delivery, please take photographs of the packaging and product where possible.

Info@wildehomesfillings.co.uk

Please include your order number and photographs showing the damage.

We will investigate the issue and, where appropriate, provide a suitable remedy in accordance with your statutory rights.

7. Missing or Lost Deliveries

If you believe your order has been lost or has not arrived within the expected delivery timeframe, please contact us at:

Info@wildehomesfillings.co.uk

We will investigate the delivery with the relevant courier where necessary.

Please ensure that you provide your order number and delivery details so that we can assist you.

8. Failed Delivery

If a delivery cannot be completed because nobody is available to receive the order, the delivery provider may attempt redelivery or leave instructions for collection, depending on the service used.

Additional delivery charges may apply if an order needs to be re-dispatched due to incorrect delivery information or a failure to follow the delivery provider's instructions.

9. International Delivery

Unless specifically stated otherwise at checkout, our delivery service is intended for UK delivery addresses only.

If we offer international delivery in the future, additional delivery charges, taxes, customs duties or import charges may apply. Any applicable charges will be communicated during the ordering process where possible.

10. Delivery Estimates

Any delivery timeframe provided on our website is an estimated timeframe and should not be considered a guaranteed delivery date unless we have specifically agreed a guaranteed date with you in writing.

Our standard process is:

Order placed → Bespoke production (approximately 10–14 working days) → Dispatch → Courier delivery