Terms of service
TERMS OF SERVICE
Wilde Homes Fillings is a trading name of Wilde Homes Group Limited.
Company Number: 16880521
Registered Office: 4 Hillman Way, Ettington, Stratford-Upon-Avon, England, CV37 7SG
Email: Info@wildehomesfillings.co.uk
Last updated: 26 September 2026
1. About These Terms
These Terms of Service apply to all purchases made through the Wilde Homes Fillings website.
By placing an order through our website, you confirm that you have read and understood these Terms of Service and agree to be bound by them.
These terms should be read together with our Returns & Refunds Policy, Delivery Policy, Privacy Policy and Cookie Policy.
Nothing in these Terms of Service is intended to remove or restrict any rights you have under UK consumer law.
2. About Wilde Homes Fillings
Wilde Homes Fillings is a trading name of Wilde Homes Group Limited, a company registered in England and Wales.
Wilde Homes Group Limited
Company Number: 16880521
Registered Office:
4 Hillman Way
Ettington
Stratford-Upon-Avon
England
CV37 7SG
Email: Info@wildehomesfillings.co.uk
3. Our Products
Wilde Homes Fillings specialises in bespoke and made-to-measure cushion fillings.
All products are manufactured according to the measurements, specifications and options selected or provided by the customer when placing their order.
Because our products are bespoke, customers are responsible for checking their measurements and product selections carefully before completing their purchase.
4. Measurements and Customer Information
Customers are responsible for providing accurate measurements and information when placing an order.
We manufacture products according to the information supplied to us.
If incorrect measurements are provided by the customer and the product is subsequently manufactured correctly according to those measurements, we cannot accept responsibility for the product not fitting the customer's furniture or intended application.
If you are unsure about how to measure your cushion correctly, please contact us before placing your order.
5. Placing an Order
When placing an order through our website, you are responsible for ensuring that all information entered is correct before submitting your order.
This includes:
- Measurements
- Product specifications
- Quantity
- Filling type
- Any additional options
- Delivery address
- Contact details
Once an order has been submitted and payment has been authorised, we may begin preparing your bespoke product for manufacture.
6. Order Acceptance
When you place an order, you will receive an order confirmation by email.
Your order confirmation acknowledges that we have received your order. It does not necessarily mean that your order has been accepted if we subsequently identify an issue such as an obvious pricing error, unavailable materials or an inability to fulfil the order.
If we are unable to fulfil an order after it has been placed, we will contact you and, where appropriate, provide a full refund.
7. Prices
All prices displayed on our website are shown in pounds sterling (£).
Prices applicable to your order will be the prices displayed at the time you place your order.
Prices may be subject to change, but changes will not affect orders that have already been accepted.
Where applicable, delivery charges will be displayed separately before you complete your purchase.
8. Payment
Payment must be made through the payment methods available on our website at the time of purchase.
Your order will normally only enter production once payment has been successfully authorised.
We do not accept responsibility for delays caused by payment providers, banks or other third-party payment services.
9. 48-Hour Order Cancellation & Amendments
Because all our products are bespoke and made to order, customers have 48 hours from the time their order is placed to request a cancellation or amendment.
Requests must be sent by email to:
After the 48-hour period, production may have commenced. Once production has started, we will generally be unable to cancel or amend the order.
This includes changes to:
- Measurements
- Product specifications
- Filling type
- Quantity
- Other bespoke requirements
Where an order is cancelled within the 48-hour period, we will confirm the cancellation and, where applicable, arrange a refund.
This 48-hour policy does not affect your statutory consumer rights.
10. Bespoke Products
All products supplied by Wilde Homes Fillings are bespoke and made to order.
Because products are made specifically to the customer's measurements and specifications, customers should carefully check all order information before placing an order.
Once production has commenced, we cannot generally accept cancellations or changes resulting from a change of mind or incorrect information supplied by the customer.
11. Production Times
Our bespoke products require time to manufacture.
Any production or dispatch timeframe displayed on the website is an estimated timeframe unless we have specifically agreed a different timeframe with you.
We will make reasonable efforts to manufacture and dispatch your order within the stated timeframe.
Occasionally, circumstances outside our reasonable control may cause delays.
12. Delivery
Delivery times and delivery charges will be provided during the ordering process or in our Delivery Policy.
Once an order has been dispatched, delivery is handled by the relevant delivery service.
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product where appropriate.
13. Product Appearance and Materials
Because our products are made using materials that may have natural variations, there may be minor differences in appearance, texture or dimensions within reasonable manufacturing tolerances.
Images displayed on our website are intended to provide an indication of the product and may vary slightly depending on screen settings, lighting and photography.
We will always aim to ensure that products supplied correspond with their descriptions and specifications.
14. Faulty or Incorrect Products
All products supplied must meet the rights and standards required under applicable UK consumer law.
If a product is faulty, not as described, incorrectly manufactured or otherwise does not conform to the contract, please contact us at:
Depending on the circumstances, you may have rights to a repair, replacement, price reduction or refund.
Nothing in these Terms of Service limits those statutory rights.
15. Returns & Refunds
As our products are bespoke and made to order, we do not generally accept returns where a customer has simply changed their mind, ordered the wrong measurements or no longer requires the product.
This does not affect your statutory consumer rights.
Please refer to our Returns & Refunds Policy for full details.
16. Website Information
We take reasonable care to ensure that information displayed on our website is accurate and up to date.
However, we do not guarantee that every piece of information, description, image or specification will always be completely free from errors.
If we identify a significant error that affects your order, we will contact you where appropriate.
17. Website Availability
We aim to keep our website available and operating correctly. However, we cannot guarantee that the website will always be available or free from interruptions, errors or technical issues.
We may temporarily suspend or restrict access to the website where necessary for maintenance, security, updates or other operational reasons.
18. Intellectual Property
All content on the Wilde Homes Fillings website, including text, photographs, graphics, logos, product descriptions and branding, is owned by or licensed to Wilde Homes Group Limited unless otherwise stated.
You may not reproduce, copy, distribute or commercially use our website content without our prior written permission.
19. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
This includes liability for matters that cannot legally be excluded or limited under UK consumer law.
Nothing in these terms affects your statutory consumer rights.
20. Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.
This may include, for example:
- Severe weather
- Natural disasters
- Fire
- Flood
- Industrial disputes
- Transport disruption
- Supplier disruption
- Government restrictions
- Significant technical failures
- Other events outside our reasonable control
Where such an event occurs, we will take reasonable steps to minimise any resulting delay.
21. Changes to These Terms
We may update these Terms of Service from time to time.
The version of the Terms of Service that applies to your order will be the version in effect at the time your order is placed.
Any changes will be published on this website.
22. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply.
23. Contact Us
Wilde Homes Fillings
Trading name of Wilde Homes Group Limited
Company Number: 16880521
Registered Office:
4 Hillman Way
Ettington
Stratford-Upon-Avon
England
CV37 7SG